Shipping policy
Ella and Grace ("we" and "us") is the operator of ellaandgrace.co.uk ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping Rates
Standard Shipping FREE
UK Express Shipping £6.99
Free standard shipping on all UK orders
Tracked International Shipping $16.99
Delivery Terms
2.1 Processing & Delivery
We aim to dispatch all orders the same working day whenever possible. During busier periods, orders may take up to 1 working day to be dispatched.
Once your order has been dispatched, delivery times are typically:
Free Standard Tracked Delivery
Royal Mail Tracked 48
Estimated delivery: 2–4 working days from dispatch.
Express Tracked Delivery (£6.99)
Royal Mail Tracked 24
Estimated delivery: 1–2 working days from dispatch.
Please note that delivery timeframes are estimates and may occasionally vary during peak periods or due to delays outside of our control.
2.2 Dispatch Time
Orders are dispatched Monday to Friday (excluding UK public holidays).
As soon as your order has been dispatched, you'll receive a confirmation email with your tracking details so you can follow your parcel on its way to you.
2.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
2.4 International Shipping (USA & Worldwide)
We offer tracked international shipping to the USA and selected worldwide destinations.
Orders are typically dispatched within 1-2 business days.
Once dispatched, delivery usually takes 5-7 business days, depending on the destination and any customs processing times.
You will receive a tracking link by email once your order has been shipped so you can follow its journey.
Please note that delivery times are estimates and may be subject to delays outside of our control, such as customs clearance.
2.5 P.O. Box Shipping
We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
2.6 Items Out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
2.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a notification from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at hello@ellaandgrace.co.uk.