Frequently Asked Questions
Everything you need to know before bringing a little more calm into your evenings. If you can't find what you're looking for, feel free to get in touch — we are always here to help.
Why is silk better for sleep?
Silk is naturally gentle and helps reduce friction on the skin. It's also breathable and temperature regulating, helping you stay comfortable throughout the night.
What makes Ella & Grace sleep masks different?
Each mask is made from the highest 6A grade 22-momme mulberry silk, inside and out. While many sleep masks use synthetic padding, ours are filled with silk for a softer, more breathable feel. Combined with 3D eyecups and an adjustable fit, every detail is designed for comfort without pressure.
Is the Ella & Grace sleep mask suitable for side sleepers?
Yes — the soft, lightweight design and adjustable fit make it comfortable for all sleeping positions.
Does the Ella & Grace sleep mask totally block out light?
Yes — our sleep masks are thoughtfully designed to block out light effectively, helping to create a darker environment for deeper, more restful sleep. The contoured shape, soft silk filling, and adjustable strap work together to provide a comfortable fit while minimising light exposure throughout the night.
Whether you're winding down at home, travelling, or navigating lighter mornings, the Ella & Grace sleep mask is designed to support uninterrupted rest.
Can I wear the sleep mask with lash extensions?
Yes — the sleep mask is designed with contoured eyecups that allow space around your eyes. This avoids pressure on the eyelids and creates a more comfortable, barely-there feel. It also means your lashes won't be pressed or disturbed.
How should I wash my silk sleep mask?
We recommend gentle hand washing in cold water to maintain the softness, shape and longevity of the silk.
If necessary, you can machine wash on a delicate cycle at max 30°C using a silk-safe detergent. We suggest placing the mask inside a mesh laundry bag, then allowing it to air dry flat to help preserve its shape and feel.
Will my mask arrive perfectly smooth?
As silk is a natural, delicate fabric, your mask may have light creasing from being stored in its travel bag during shipping. This is completely normal and won't affect the quality or feel.
To smooth it before first use, simply hang it for a short time or gently steam on a low setting. The fabric will naturally relax into shape.
Do you offer free shipping?
Yes, we offer free standard shipping on all UK orders.
You can alternatively select and pay for Next Day Delivery at checkout if you prefer.
How long does delivery take?
Orders are usually dispatched within 1-2 working days. Once on its way, UK delivery typically takes 2-4 working days.
Next day delivery orders are dispatched the same day if ordered before 2pm, after this time the order will be dispatched the next working day.
You will receive tracking details as soon as your order has been dispatched.
Do you ship overseas?
Yes — we currently ship to the UK and USA.
We also offer international shipping to selected countries worldwide. If your country is not available or you're unsure, please get in touch and we will be happy to look into this for you.
We are always looking to expand our shipping destinations.
Do you have any other questions?
You can contact us through our contact page! We will be happy to assist you.
